TL;DR: Broken deployment, broken DDoS/firewall dashboard (403 errors everywhere), DDoS "protection" that didn't even hold up against small attacks, garbage latency that made it useless as a WireGuard tunnel endpoint, support that ghosts you until tickets auto-close, an operator who closes tickets claiming "filters are applied" when they demonstrably are NOT, and a company that tells you their own advertised firewall panel is "obsolete." Three tickets, zero fixes, and I'm now disputing the charge. Avoid.

I've been a customer with OhzCloud (Miami VPS) and at this point I'm done pretending this is salvageable. I purchased this server specifically to use as a WireGuard tunnel endpoint to front another server of mine, which is a pretty standard use case and one that depends on two basic things: stable, low latency networking, and DDoS protection that actually works. OhzCloud delivered on neither. Across three separate support tickets over multiple weeks, not a single issue has actually been fixed, and as of right now, everything is still broken.

Deployment is broken. My server took 24+ hours to deploy. The "fix" I got was a one-line reply: "we are fixing the auto dpeloy. Today its fixed." That's it. Typo and all. No follow-up, no confirmation, nothing.

The DDoS protection does not protect. I received attacks that were not even particularly large, and the "protection" did absolutely nothing. The traffic blew straight through. For a host whose entire selling point is mitigated VPS hosting, this is a complete failure of the core product. If I'm paying for DDoS protection and small attacks are still taking the service down, what am I actually paying for?

Latency is unusable for a tunnel. Because I was using this as a WireGuard tunnel, latency is everything. I ran speedtests showing absurd 6,000,000+ ms latency spikes and notable packet loss on their network. That is not a typo, that is over six million milliseconds. You cannot tunnel anything through that. The connection was completely unworkable for the use case the server was sold for.

The DDoS mitigation/firewall dashboard is completely broken, and STILL is. Almost every setting in the panel throws 403 errors. SSH filters, WireGuard filters, webhook logging, you name it. I sent screenshots. I sent the speedtests. Their response? Ask me to disable IPv6, then ghost me until the ticket auto-closed because they didn't reply. When I opened a new ticket the operator literally asked "What problem do you have?" as if no previous tickets existed.

They lied about applying filters. Their final word on my last ticket was "the filters are already applied to the default ports of the servers." That is flat-out untrue. The filters are NOT applied. I can verify that on my end. They closed the ticket on a fabricated resolution to make the problem disappear from their queue. That's not support, that's gaslighting paying customers.

Their support contradicts their own marketing. I was told the firewall panel is "obsolete" and "no longer necessary," meanwhile their public ddos-protection page still tells customers to use it. So which is it? Are you selling a product whose control panel you've internally abandoned, while still advertising it?

Tickets get auto-closed because the operator doesn't respond. This happened to me more than once. That's not a support system, that's a way to inflate resolution stats while customers get absolutely nothing.

The communication is unprofessional and lazy. Half-Spanish, half-English replies, one-sentence non-answers, no ownership, no escalation, no actual troubleshooting, and now apparently outright false claims that issues are "resolved" when they aren't. I asked for either fixes or a refund and got neither.

The underlying network might have potential, but it does not matter when you can't deploy reliably, you can't configure your firewall, the DDoS protection you're paying for is gated behind a panel they call "deprecated" and doesn't even stop small attacks, latency makes the box unusable as a tunnel, filters they claim are applied are demonstrably not applied, support closes tickets on fake resolutions, and nobody answers basic questions like "what's my actual protected IP?"

I wanted to do more business with these guys. I literally said in a ticket I'd buy more servers if things were stable. Instead I'm filing a dispute. Avoid OhzCloud unless you enjoy paying to be a beta tester for a host that won't fix what they sold you, and will lie to your face about it.